Customer Service Coordinator

Job Opening: Customer Service Coordinator

Al Fuad Exchange
Dubai, UAE

So, are you the kind of person

Who doesn’t just “handle” complaints, but actually enjoys figuring out what’s really going on and fixing it? Yeah? Keep reading.

What you’ll actually be doing

No corporate jargon, promise):

– Jump on customer complaints and sort them out—fast and without a fuss.
– Answer the phone, actually listen, and give people real info (no reading from a script, please).
– Keep tabs on all your calls—yep, that means you should know your way around Microsoft Office.
– Scoop up complaints, whether they’re coming straight from customers or trickling in from one of our branches.
– Basically, be the go-to person when stuff isn’t going right, and make it right (bonus points if you can keep your cool).

Here’s what we’re looking for:

– You’ve done this before—2 to 3 years in a similar gig, and you know your way around an exchange house (seriously, if you don’t have that, save us both some time).
– Got a degree in Finance? Sweet.
– Oh, and you’re already in the UAE. Not negotiable.

Sound like you?

Let’s talk. If not, well, thanks for reading this far, I guess.