Cluster In charge Jobs In Dubai | Sharaf DG Careers

The Cluster In Charge role at Sharaf DG is a key leadership position within the organization, responsible for overseeing multiple retail outlets or clusters of stores across various locations. This position requires a dynamic and hands-on individual who can effectively manage operations, team performance, and customer service standards while ensuring the store meets its sales and profitability goals.

Key Responsibilities:

1. Operations Management:
   • Oversee the day-to-day operations of multiple stores or a retail cluster.
   • Ensure efficient store operations, including stock management, sales processes, and customer service.
   • Coordinate with store managers and department heads to ensure smooth operational workflows.
2. Team Leadership:
   • Lead, motivate, and develop store teams to achieve sales targets and deliver exceptional customer service.
   • Conduct regular performance reviews, identify training needs, and foster a positive work environment.
   • Ensure that all staff adhere to company policies, standards, and procedures.
3. Sales and Profitability:
   • Monitor and drive the performance of all stores within the cluster to ensure sales targets are met or exceeded.
   • Implement strategies to improve store performance, increase foot traffic, and enhance product visibility.
   • Manage budgets and ensure cost-effective operations, optimizing resources to maximize profitability.
4. Customer Service Excellence:
   • Maintain high standards of customer service across all stores.
   • Address and resolve customer complaints or issues promptly to maintain brand reputation.
   • Foster relationships with key customers and drive loyalty initiatives.
5. Stock and Inventory Management:
   • Oversee stock levels, ensure products are well-stocked, and manage inventory efficiently.
   • Coordinate with the procurement team to ensure timely replenishment of products.
   • Monitor stock movement to avoid overstocking or stockouts, ensuring smooth operations.
6. Reporting and Analysis:
   • Analyze sales data and customer feedback to identify opportunities for improvement.
   • Prepare and present regular performance reports to senior management, highlighting key insights and areas for improvement.
   • Stay updated on market trends and competitor activities to implement best practices in retail management.

Skills and Qualifications:

• Proven experience in retail management, preferably in the electronics sector.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Strong analytical skills to monitor performance and identify growth opportunities.
• A proactive and solution-oriented approach to problem-solving.
• Ability to work under pressure and meet deadlines.
• A degree or diploma in business management, retail management, or a related field is preferred.

The Cluster In Charge role at Sharaf DG is an exciting opportunity for individuals who are passionate about retail management, customer service, and team leadership. If you have the experience and drive to lead multiple stores to success, this position could be the perfect fit for you.