Call Center Agent | Jobs in Dubai

Job Description

Call Center Agent – What’s The Gig?
Alright, here’s the scoop: we’re on the hunt for go-getters to jump into our booming customer service squad out in Dubai. If you’re one of those people who’s battled the chaos of inbound calls before (and survived), and you know how to keep customers happy even when they’re not exactly sunshine and rainbows, keep reading.

What You’ll Actually Do:
You’ll be the first line of defense, picking up calls from all sorts—curious, angry, confused, you name it. Your job? Fix problems, answer questions, be a voice people actually want to hear on the other end. Oh, and keep it chill and professional even if the customer’s having a meltdown.

Brains & Banter:
Gotta listen—like, really listen. If a customer’s got a weird issue, you’re their hero. You’ll need to explain things clearly, squash complaints before they spiral, and if things get too hairy, pass the mess up to the pros higher up the chain.

Operations… aka “The Boring (But Important) Bits”:
Yes, there’s paperwork—well, digital paper. You’ve gotta keep the call records neat, log every weird and wonderful interaction, and stick to the script (sometimes literally). Oh, and crushing your daily KPIs? Not optional.

Squad Goals:
You’re not a lone wolf. Expect to tag-team with supervisors and teammates—bounce around ideas, get feedback, maybe even laugh at someone’s bad coffee. There’s training too, so no one expects you to know everything on day one.

Bonus Points If:
You’re chilling in Dubai already and can start ASAP. Seriously, if you’re here and ready to hustle, we’re way more likely to ring you up.

If you want a gig where every call’s a wild card and you’re OK with a bit of pressure, throw your hat in the ring—Dubai’s waiting.

How to Apply:

So, if you’re all about awesome customer service and tick all the right boxes, shoot your CV over to careers@binyaber.com—just toss “Call Center Agent” in the subject, alright? Heads up, though: only folks who make the cut will hear back.

About Us:

Honestly, Bin Yaber Group is kind of a big deal in the UAE—like, these folks have their hands in just about everything. Not just talking the talk about “excellence” either; they actually care about making customers happy. Their whole vibe is all about doing business right, but without the corporate coldness. They’re always hustling to improve things, not just for themselves, but for everyone on their team. Feels less like a bland company mission and more like an “everyone wins” attitude.