Bilingual Front Office Operations Receptionist | Dubai

Job Details

Job Title:

Bilingual Front Office Operations Receptionist
(Arabic and English)Company Overview:We are a leading UAEd EdTech, empowering professionals with innovative and effective training solutions that transform their learning and development journey. We are looking for a Bilingual Front Office Operations Receptionist to represent our client-facing brand and elevate it further as we expand. To us, this brand means being warm, friendly, professional and customer-centric.

Overview of the Job:

We are looking for a Bilingual Front Office Operations Executive to deliver a high-quality front-desk experience to all clients, learners, trainers, and visitors while supporting all administrative and operational needs of the centre in Arabic and English.

Major Responsibilities:

• Welcome and greet clients, learners, trainers, and visitors upon arrival in a friendly and professional manner.

• Answer, screen, and forward incoming phone calls, emails and inquiries in Arabic and English.

• Develop and manage a visitor management platform/system, electronic appointment booking, training room scheduling, and monitor visitor access and parking facilities.

• Support training delivery including, but not limited to, tracking attendance, administering tests and assessments, gathering supplementary attendance and training data, training material distribution, documentation preparation and collection, on-the-job training data preparation, and supporting all other general training administrative tasks.

• Prepare, coordinate, and issue certificates and manage onboarding paperwork and requirements for candidates and trainers.

• Ensure the cleanliness and tidiness of the front office and general office areas. Manage and oversee the ordering of front office and general office supplies and the ordering and installation of pantry and kitchen supplies.

• Coordinate and liaise between clients and other departments for center and operational services and general inquiries and support.

• Undertake other administrative and operational tasks as may be assigned.

• Maintain the highest degree of confidentiality and display professionalism in all aspects of your role.

• Represent and actively promote the company brand values and its mission and vision statement.Job

Requirements:•

Bachelor’s Degree in any field

• 2-4 years of experience in front office, reception, or administrative roles (Education and Services sector preferred)

• Proficiency in Arabic and English both written and spoken is essential

• Good communication and interpersonal skills

• Customer service-oriented • Presents professional image and demeanor

• Proficient in MS office applications (Word, Excel, and Outlook). CRM and ERP experience preferred

• Ability to prioritize multiple requests and work under pressure

• Open to weekend shifts and extended working hours when required.

The Benefits:

• Work in a dynamic, energetic, and diverse environment

• Opportunities for growth and development with a leading and fast-growing EdTech organization

• Exposure to a diverse portfolio of regional and international clients and partners

• Competitive salary and benefits package.